Support

Why EDKASA

How is EDKASA better?

EDKASA brings online, some of the best tutors available today. With EDKASA, you no longer have to settle for the tutor or academy available in your city or locality. You can access the best tutoring online, no matter where you are.

I have never taken an online class. Will I be able to learn?

EDKASA is a learning platform that makes online learning super easy and fun. Our virtual classroom technology is easy to use and makes learning interactive. Our classes are live, so there is always an instructor present to help you get on your way and teach you just like any regular class.

Using the Virtual Classroom

How do I enter the virtual classroom?

The virtual classroom is powered by Adobe Connect. On your course homepage, click on ‘Adobe Connect’ on the left-side navigation bar. Once you see the list of available live classes, click the one you want to enter and your instructor will see you there!

How fast should my internet connection be to access the online classroom?

A minimum 1Mbps internet connection is required to access virtual classrooms. We recommend that you use a wired connection e.g. DSL, Fiber. If you have frequent power breakdowns, make sure to have your PC and wifi router on backup power.

Can I use a smartphone/tablet to access the virtual classroom?

Yes, you can! See the system requirements below.

What are the minimum system requirements?

Windows

  • 4 GHz Intel Pentium 4 or faster processor (or equivalent)
  • Windows 10, 8.1 (32-bit/64-bit), Windows 7 (32-bit/64-bit)
  • 512 MB of RAM (1 GB recommended)
  • Microsoft Internet Explorer 9 or later, Windows Edge browser, Mozilla Firefox, and Google Chrome

Mac OS

  • 83 GHz Intel Core Duo or faster processor
  • 512 MB of RAM (1 GB recommended)
  • Mac OS X 10.9, 10.10, and 10.11
  • Mozilla Firefox, Apple Safari, Google Chrome

Mobile

  • Google Android 4.4 or later
  • Apple iOS: iOS 8.1.2 or later

What do I need to do before accessing the virtual classroom for the first time?

We need to do a tech check-up before you access the class for the first time to make sure your system is ready. Once you register for the course, we will be in touch with you to schedule the tech check-up.
You can also do a quick system check using the Adobe Connect Diagnostic Tool. The tool will ask you to install Flash Player and Adobe Add-on to complete the test

Learning

I missed a class. What should I do now?

No need to worry. Missed classes can be made available upon request to your instructor. Once he or she approves, you will be provided a link to watch the class recording.

Payment

How do I pay for a course?

We accept credit/debit cards, cash deposits via 50,000+ Easypaisa shops, and payments via Easypaisa Mobile accounts. Our payments are processed securely by Easypaisa and Telenor Bank.

Can I request a refund?

Of course! We provide a full refund up to the stipulated refund period mentioned on each course page. No questions asked!

Accessing the course and joining the live classroom

Making Payment using Easypaisa shop

Enrolling in a course.

Making Payment using Easypaisa Mobile account

Making Payment using Credit/Debit Cards